Goodhart's law: why a number stops telling the truth once it becomes a target
Campbell's law: when the pressure on a number pushes careful people to fake it
When last place loses the whole bonus, even a careful worker starts to fake the numbers. A big US bank went the same way, with about 1.5 million accounts nobody asked for.
-
1
Three days before the month ends, Rono is last on time and stars. The messy tickets landed on him, and he still waits for every rider.
-
2
Late that evening, alone at his desk, Rono looks for a way off the bottom.
The rest of this episode is for subscribers
Subscribe to read every premium episode. You can cancel when you want.
Paid yearly: $99 instead of $119.88